Guru

Guru has changed the way we work as a team. As listed below, we had many issues trying to find a home for all of our event details, and now Guru is that space for us. I was receiving so many questions about events because no one knew the details before attending, and now, everyone can see them and know what to expect. My attendees are going into events feeling much more confident and secure in our commitment and attendance. I was expecting my team to adopt 25% of its features, but we have surpassed 90%! This has been wonderful for our workflow and how we interact with each other as well. Below, you can see the issues we used to have and how Guru has helped solve them. I would recommend this product to anyone who has the same problems as I once did. We used to have these issues: -Nowhere to house all of our event details -No updates on new information -No ease of finding details -Tons of questions from event attendees because they were not set up for success. How is Guru solving these issues? -All details are on one platform. -It is straightforward to navigate. -New information notifications are available to card subscribers. -Event attendees feel well-supported and know what to expect.

I use Guru to work every day, I used to give support in customer service. We have many useful internal articles that help us to run the company and projects in a better way. Guru is friendly and easy to use and it is an awesome helper. I really recommend it to use it on internal information and data.

We use Guru at work to centralize knowledge and improve productivity by diminishing imputs via chat.
We have different collections for different departments among the company as well as collections for processes that imply the whole team.
Everyone in the organization is invited to use Guru first when having some question and if the information needed cannot be found in Guru, we encourage them to document it when they get the answer.

Using Guru Card in conjunction with Shopify meets essential business requirements, including simplifying freelancer payments, managing budgets efficiently, ensuring secure transactions, and enhancing overall project efficiency. This is especially advantageous for tasks such as web design, content creation, or marketing within your Shopify store.

We use Guru to stay informed regarding important company data such as methodologies, processes, policies, etc., all in one place. We also find the announcements feature very useful since it has Read Receipts when necessary, and there's also a really good notifications system. I only use Guru for informative purposes because of my role, but I know it can be used for many other things too.

We use Guru as an Internal Knowledge base to keep track of our SOPs, email templates, task structures, meeting notes, and call scripts. Guru is used by the team on a daily basis. Overall, the problem we were trying to solve was how to make our team as efficient as possible ensuring the information we were giving them was correct and current.

Currently, we use Guru as a knowledge-based system. All queries from colleagues are redirected to a certain Guru Card that we use. We are also allowed to contribute our own Guru Card that we find useful for our colleagues. Usually, we get to have it reviewed by our supervisor first before submitting it.

Currently, there's no issue with using Guru as it is very easy to use, you need to make sure to provide the correct tagging per card/article so it will be maximized and relevant to the query.

Everyday, Guru is being used by all of my colleagues as this is where we get our answers to our clients.

I use guru as our internal google search. Any questions we may need to look up, there is always the answer. We can find different contacts, sample applications to refer to, general answers to questions about the business, etc. I always check Guru before asking anyone for the answer if needed.

My organization uses Guru for day to day tasks. I go to Guru for information and best practices.

We use Guru to hold all Company workflow/policy/procedure information.

Guru allows our business to keep internal documents up to date and help us onboard new employees in an organized way. It’s easy to create new folders and group similar articles within Guru. We can run operationally efficient by using Guru as a place for our standard operation procedures and processes.

We use Guru as our work Wikipedia; Guru has become our go-to resource for organizing and documenting our company's knowledge. Its user-friendly platform has significantly streamlined the process of capturing and expanding our collective knowledge base.

We use Guru for EVERYTHING. Any question or concern anyone has, we look in Guru first. From the newest updates in our Weekly Huddles to knowing what exercises are in a certain pathway. Also, including looking up our hours as well as company policies. The addition to the AI search engine is fantastic. Before Guru was a little tough to search for the exact card you were looking for, unless you used the exact wording, the AI search engine fixed that! Love it.

We use Guru as our Knowledge Base to support our agents in order to provide resolution and steps resolving our customer's concern. The Business problems that we have focuses on car rental and the company policies. I use Guru to check all executive updates and process for our account as my position is Team leader.

We use Guru to streamline operations and make information handy for our various teams. Prior to Guru, a lot of information and processes were held in someone's head. We call Guru our operating system as it houses all of our IP and the way we do business, it is essentially our playbook.

In order to enable our support teams, we use Guru to document processes across Operations org and in my role, I have to ensure Guru cards are set up properly ahead of a launch.

We have many applications and guidelines we have to follow. This allows a lot of information to be searched for the most effective and efficient way possible. Without Guru, it would be much more difficult to make sure the information we were providing to our customers was complete and correct.

Guru has been the informational guide for our entire company. It acts as an encyclopedia for all information needed to be successful at our company. I use Guru almost every day to explore guides and answer questions I may have about the many different processes we have. Guru has been very helpful and I highly recommend.

In my role, I need to be able to know nearly everything in order to support both internal stakeholders and external customers. Before Guru, finding information was extremely time-consuming, and you never knew if what you found was actually up-to-date since our company is a constantly evolving start-up. Thanks to Guru, my team has been able to create a fast and reliable knowledge base, and others within the org are jumping in as well. Guru has revolutionized how we create and access knowledge, increasing our efficiency, accuracy, and collaboration by leaps and bounds.

Our company uses Guru for standard operating procedures, defining technical terminology, and general how-tos for company processes. The whole company uses Guru, although my department makes up ~1/4 of the cards in our company Guru. My department regularly updates our standard operating procedures and adds new ones as new products/projects are added.

Guru has been a part of our routine from the initial week of my training and I remember using it for every tiny and even for trickiest things I faced while working. I can't imagine working in my role without Guru as it a constant guiding light, specially a profession like mines where the norms do change and we need to follow the regulations as regulated bank. It not only extremely helpful but I also love the layout and overall effectiveness in my job role. I remember using it for the first time was very overwhelming and times has flied since then, and now there is no looking back from this amazing tool. I do feel I have always have a mentor by side to guide me, having Guru. A big thank you to the makers, you guys have done a really amazing job. It true to its name. ( In India Guru means a Teacher and now I know why). Thank you

Myself and the team utilize Guru to create documentation of solutions, processes, and notes.

The issues with our previous Wiki and MS Office document solution were:

• Multiple sources and location of data
• Insufficient tracking of information owner
• Old and/or not up to date information

Guru was able to centralize the data with clarity on owner and as a bonus, we are able to set the review date, which shows up in the interface and can also be configured to notify in Microsoft Teams.

I use it often to answer questions regarding our scripting and quality policy. There is so much information on Guru and I'm almost always able to find the answer I need

We currently use Guru for clarifying many operational points within our company. Best practices, potential upsell opportunity identification recommendations, etc. Our internal knowledge base lives within Guru and our management constantly updates our cards and uses the tracking system to ensure that all users are up to par with the same comprehension of what our baseline is.

I mainly use Guru in learning work processes and as a source of new knowledge essential for my work. One of the business problems being solved is training. Guru allowed new team members to learn more about their work more efficiently with the use of Guru.